Birthday Sale Terms & Conditions

TERMS & CONDITIONS WHEN ORDERING (Birthday Sale 2025)

By placing an order, you agree and understand the following:
  1. Due to the extreme volume of orders we received during previous sales, we are anticipating a turnaround time of up to 3 weeks before dispatch. This is because we make every item to order and we want you to still be receiving products that are to our high quality standards. 
  2. We do not offer refunds for orders placed during the Birthday Sale sale period. This includes personalised, non-personalised items and gift cards.
  3. In the unlikely event your item is received faulty, damaged or is missing items, please contact us within 14 days of receiving your order. Once the 14 days has past, we are unable to provide any replacement. 
  4. Due to the extreme volume of orders placed during the sale period, we are unable to make changes to your order, once it has been placed. 
  5. Birthday Sale Free Gift Eligibility: Spend $200 or more in one transaction
  6. No discount stacking during Birthday Sale period
  7. Jump the queue available at added cost. We reserve the right to remove this option from the website without notice. Any orders placed with jump the queue will be honoured and dispatched within 3-4 working days.
  8. Please read the full product description of each item you are purchasing and if you require further information, you will contact us via prior to placing your order.
  9. Please ensure you review your order in its entirely and agree all details are correct (including spelling, grammar, font and sizing) and understand this cannot be changed once the order has been placed.
  10. You agree to our current processing times and understand postage is not included within the advertised turn around.
  11. You understand all orders are processed in order of receipt and by choosing express post, this does not put you at the front of the processing queue
  12. If you select font 2 and choose two capital letters, we will remove the heart/swirl from the second capital for ease of reading. If you would like us to keep the second swirl, please add a note in the comments.